Privacy Policy

Last updated: September 6, 2026

Razqi is a gift e-commerce app operating in Iraq. This policy explains what data we collect when you use the app, and how we use and protect it.

Data we collect

• Account data: phone number (used for login), name, gender, birth date, and preferred language.
• Delivery data: province, city, and nearest landmark, used only to deliver orders.
• Order data: cart contents, order history, and chosen payment method.
• Occasions: occasions you save in the app so we can remind you of them.
• Media: photos or messages you optionally upload to personalize a gift (QR message).
• Notification identifier: a technical device identifier (OneSignal) used to send order and promotional notifications.

How we use your data

• Creating your account and signing you in with a one-time code (OTP).
• Processing, delivering, and tracking your orders.
• Sending notifications about your orders, occasions, and offers.
• Improving the app experience and recommending better gifts.

Payments

Payment is cash on delivery only. We do not collect or store any card or e-wallet details.

Data sharing

We do not sell your data or share it for marketing purposes. Data is shared only as minimally required with: delivery couriers (name, phone, address) and OneSignal (device identifier for notifications).

Retention and deletion

We keep your data while your account is active. You can delete your account from inside the app (Settings → Delete account): your account is deactivated immediately and deleted within 14 days. To restore it during that period, or for any other deletion request, contact us at the email below.

Device permissions

• Notifications: to inform you about your orders and occasions.
• Camera and photos: requested only when you choose to upload a photo to personalize a gift.

Contact

For any privacy question or a deletion request:

• WhatsApp / phone: +964 785 070 5070
• Email: Hello@razqi-iq.com
• Address: Zayouna, Al-Rubaie Street, Qurtuba Building, Baghdad